There is no signup. There is a conversation. Whichever channel you pick below, the message ends up in front of someone who's shipped data infrastructure in production. Most replies arrive within hours; every engagement starts with a real engineer, not a form-letter rep.
Scoping a new engagement: sources, volume, cadence, delivery, SLA, security posture. The first call is engineer-to-engineer.
Architecture questions, pipeline design, feasibility, security review, residency. The technical conversation before the commercial one.
Active engagements: SLA-backed support, direct engineer channels, dedicated on-call for enterprise.
Press queries, partnerships, integrations. We don't court press for press's sake, so talk to us when it's substantive.
The more specific, the faster we move: sources, shape, volume, cadence, where it needs to land. The engineer who reads this will write back with a real answer and a sampled output, not a "thanks for your interest" auto-reply.
Most messages reach an engineer within an hour during working time. Quote turnaround on a new engagement is 24 hours. Production blockers on Scale-grade engagements page on-call around the clock.
| Channel | Typical | Target | |
|---|---|---|---|
| New engagement inquiry | Within hours | Quote in 24h | |
| Data architecture / scoping | Same working day | 4h target | |
| Production support · standard | Within hours | 4h SLA | |
| Production support · Scale-grade | Within minutes | 1h · 24×7 | |
| Production blocker · Scale-grade | Within minutes | Paged · 24×7 | |
| Press & partnerships | 1–2 days | 2 working days | |
| Security disclosures | Within hours | 4h acknowledged |