Welcome to Crawlzo. These Terms of Service set out the rules of the road for using our Services. They cover your account, what you can and can’t do, how we handle your data, fees and service levels, and the legal terms that protect both sides. By using the Services, you agree to them, so we’ve kept them as clear as a contract can be.
The agreement
These Terms of Service (the “Terms”) are a binding contract between you, the entity or person agreeing to them (“Customer,” “you,” or “your”), and Crawlzo, a web data service operated by its parent company based in Tallinn, Estonia (“Crawlzo,” “we,” “us,” or “our”). They govern your access to and use of the Crawlzo web data platform, application programming interfaces, dashboards, datasets, documentation, and any managed data-engineering services we provide (collectively, the “Services”).
By accessing the Services, clicking “I agree,” signing an Order Form that references these Terms, or otherwise using the Services, you accept these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to that entity. If you do not have that authority, or you do not agree to these Terms, do not use the Services.
These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy, our Data Processing Addendum (where applicable), and any Order Form, statement of work, or service-level agreement we mutually execute. Together these constitute the entire “Agreement” between the parties.
Definitions
Capitalized terms have the meanings given where first used or in this section.
- Order Form
- An ordering document, online sign-up flow, or statement of work executed by the parties that specifies the Services purchased, volumes, fees, and term.
- Customer Data
- Any data, instructions, target specifications, schemas, or configuration you submit to the Services, and the structured output we deliver to you in fulfilment of your instructions.
- Output
- The structured web data, datasets, and results delivered to you through the Services in response to your requests.
- Documentation
- The technical and usage documentation we make generally available for the Services, as updated from time to time.
- Affiliate
- Any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of more than 50% of the voting interests.
Accounts, access & API keys
To use most of the Services you will receive credentials, including API keys and, where applicable, dashboard logins. You are responsible for: (a) keeping credentials confidential; (b) all activity that occurs under your account or keys, whether or not authorized by you; and (c) promptly notifying us at support@crawlzo.com of any actual or suspected unauthorized use or compromise.
You must provide accurate, current, and complete information and keep it up to date. You may not share credentials outside your organization, resell access, or allow any third party to use the Services through your account except as expressly permitted in your Order Form. We may issue, rotate, suspend, or revoke credentials for security reasons, and we will use reasonable efforts to give you advance notice where doing so is practicable.
You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are intended for business and professional use; they are not directed to consumers or children.
License & grant of rights
Subject to your compliance with the Agreement and payment of applicable fees, Crawlzo grants you a non-exclusive, non-transferable, non-sublicensable, revocable license during the term to: (a) access and use the Services; and (b) use, reproduce, and create derivative works from the Output internally and in your own products and services, solely as permitted by applicable law and the rights of third parties.
As between the parties, you own the Output we deliver to you, subject to the third-party and source rights described in the Customer Data & data rights section. We retain all right, title, and interest in and to the Services, including the underlying software, infrastructure, models, extraction logic, and any improvements, and in all data we generate about the operation and performance of the Services.
You may not, and may not permit any third party to: (a) reverse engineer, decompile, or attempt to derive the source code or architecture of the Services, except to the extent that restriction is prohibited by law; (b) circumvent usage limits, rate limits, or security controls; (c) use the Services to build a competing service or to benchmark for the purpose of building one; or (d) remove or obscure any proprietary notices.
Acceptable use
Your use of the Services is governed at all times by our Acceptable Use Policy, which is incorporated into these Terms. In summary, you agree to use the Services only for lawful purposes, to respect the rights of the operators and users of the websites and sources from which data is collected, and not to use the Services to target individuals, collect sensitive personal data without a lawful basis, evade access controls you are not authorized to bypass, or violate any applicable law.
You are solely responsible for the targets you specify and the instructions you give. You represent and warrant that you have the right to collect, process, and use the data you direct us to retrieve, and that doing so does not and will not violate any law, contract, or third-party right. We may refuse, suspend, or terminate any request, target, or engagement that we reasonably believe violates the Acceptable Use Policy or exposes either party to legal risk.
Customer Data & data rights
You retain all right, title, and interest in your Customer Data. You grant us a limited license to host, process, transmit, and use Customer Data solely to provide, secure, and support the Services and as otherwise permitted in the Agreement. We do not sell Customer Data and we do not use the content of your Output to train general-purpose models for other customers.
Where we process personal data on your behalf, we act as your processor and the Data Processing Addendum applies and controls in the event of any conflict with these Terms on data protection matters. Our default posture is zero retention of Output beyond the period necessary to deliver it to you and as configured in your Order Form; retention, residency, and deletion behavior can be tuned per engagement.
You acknowledge that web data may include material owned by third parties or subject to a source website’s terms. We provide the retrieval and structuring capability; you are responsible for ensuring your downstream use of the Output is lawful and respects applicable intellectual-property, contractual, and privacy rights.
Fees, billing & taxes
You agree to pay the fees stated in your Order Form. Unless your Order Form says otherwise: (a) fees are quoted and payable in euros (EUR); (b) invoices are due net 30 days from the invoice date; (c) usage-based charges are billed in arrears based on our measurements, which are authoritative absent manifest error; and (d) all fees are non-cancellable and amounts paid are non-refundable except as expressly stated.
Consistent with how we describe our pricing, we bill for data delivered. Failed requests, blocks, retries, and upstream 5xx errors that prevent delivery are not billable events unless your Order Form expressly provides otherwise. Where an Order Form includes committed volumes or minimums, those commitments apply regardless of actual usage.
Fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes, excluding taxes on our net income. Undisputed amounts not paid when due may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend the Services after reasonable notice for non-payment. To dispute a charge in good faith, notify support@crawlzo.com before the due date with reasonable detail; the parties will work to resolve it promptly.
Service levels & support
Where your Order Form includes a service-level agreement (“SLA”), that SLA defines our uptime and performance commitments and your exclusive remedies (typically service credits) for failing to meet them. Our standard target is a 99.9% monthly uptime for the core API, with higher commitments available on enterprise engagements.
Support is provided through the channels and at the response targets stated in your Order Form or on our contact page. Scheduled maintenance, emergency maintenance, and force-majeure events are excluded from availability calculations as described in the applicable SLA. Absent a signed SLA, the Services are provided on a commercially reasonable-efforts basis without uptime guarantees.
Intellectual property
The Services, including all software, infrastructure, designs, models, extraction and rendering technology, the Documentation, and the Crawlzo name and logos, are the exclusive property of Crawlzo and its licensors and are protected by intellectual-property laws. Except for the limited licenses expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.
If you provide suggestions, feedback, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them into the Services without restriction or obligation to you.
Confidentiality
“Confidential Information” means non-public information disclosed by one party to the other that is designated confidential or that a reasonable person would understand to be confidential, including the Services’ non-public features, pricing, Customer Data, and security materials. The receiving party will use the disclosing party’s Confidential Information only to perform under the Agreement, protect it with at least reasonable care, and not disclose it except to personnel and advisors with a need to know who are bound by confidentiality obligations.
These obligations do not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information if legally compelled, provided it gives reasonable prior notice where lawful and cooperates in seeking protective treatment.
Warranties & disclaimers
Each party represents that it has the authority to enter into the Agreement. We warrant that the Services will be provided in a professional and workmanlike manner consistent with the Documentation and any applicable SLA. You represent and warrant that your use of the Services and the Output, and the instructions and targets you provide, comply with all applicable laws and do not infringe third-party rights.
Indemnification
You will defend, indemnify, and hold harmless Crawlzo and its Affiliates, officers, and employees from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your Customer Data, targets, or instructions; (b) your use of the Output; (c) your breach of the Agreement, including the Acceptable Use Policy; or (d) your violation of any law or third-party right.
We will defend you against third-party claims alleging that the Services, as provided by us and used in accordance with the Agreement, infringe that third party’s intellectual-property rights, and we will indemnify you for amounts finally awarded or agreed in settlement, subject to the limitations in these Terms. This obligation does not apply to claims arising from your Customer Data, your targets or instructions, your combination of the Services with other products, or your use in violation of the Agreement.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR YOUR PAYMENT OBLIGATIONS, A PARTY’S INDEMNIFICATION OBLIGATIONS, OR A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT WILL NOT EXCEED THE TOTAL FEES YOU PAID OR OWED TO CRAWLZO FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY IN AGGREGATE AND DO NOT RESET. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Term, suspension & termination
The Agreement begins on the effective date of your first Order Form or your first use of the Services and continues for the term stated in your Order Form. Either party may terminate for the other’s material breach that remains uncured 30 days after written notice. We may suspend the Services immediately where required for security, legal compliance, or to prevent harm to the Services or third parties, and we will restore access promptly once the cause is resolved.
On termination, your licenses end, you must cease using the Services, and each party will return or delete the other’s Confidential Information on request. Provisions that by their nature should survive (including fees accrued, IP, confidentiality, warranties disclaimers, indemnities, limitations of liability, and governing law) survive termination.
Governing law & disputes
The Agreement is governed by the laws of the Republic of Estonia, without regard to its conflict-of-laws rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the courts of Estonia, with the Harju County Court (Harju Maakohus) in Tallinn as the court of first instance for any dispute not otherwise resolved, and waive any objection to venue there. Nothing in the Agreement affects mandatory consumer-protection rights you may have under the law of your country of residence.
Before filing any claim, the parties will attempt in good faith to resolve the dispute through their respective points of contact for at least 30 days. Nothing in this section prevents either party from seeking injunctive or equitable relief to protect its intellectual-property or confidential information in any court of competent jurisdiction.
Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will provide reasonable notice. That usually means posting the updated Terms with a new effective date and, where you have an active paid engagement, sending an email or in-product notice. Changes take effect on the stated effective date. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If a change materially and adversely affects you and you object, your remedy is to stop using the Services and contact us about your engagement.
General terms
Entire agreement. The Agreement is the entire understanding between the parties on its subject matter and supersedes all prior agreements. In a conflict, an executed Order Form controls over these Terms, and the DPA controls over both on data-protection matters.
Assignment. You may not assign the Agreement without our prior written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor of Crawlzo. We may assign the Agreement to an Affiliate or successor. Any prohibited assignment is void.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, outages, denial-of-service attacks, or upstream provider failures.
Severability & waiver. If any provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary. A failure to enforce a provision is not a waiver.
Notices. Legal notices to Crawlzo must be sent to support@crawlzo.com. We send notices to the contact associated with your account.
Relationship. The parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, agency, or employment relationship.
Contact us
Questions about these Terms can be sent to support@crawlzo.com, or by post to Crawlzo, Legal Department, Tallinn, Estonia. For data-protection matters, contact our Data Protection Officer at support@crawlzo.com. For commercial questions, reach the team via our contact page.